Terms of Service & Disclaimer

These Terms of Service (“Terms”) govern your access to and use of AmazonPOA.com (the “Website”) and any purchase, download, or use of our digital products (the “Templates”).

By visiting the Website, creating an account (if applicable), placing an order, downloading a Template, or using any content on the Website, you agree to be bound by these Terms.

If you do not agree, please do not use the Website or purchase/download any products.

1.Definitions

For clarity in these Terms:

  • “We / Us / Our”refers to AmazonPOA.com.
  • “You / Your”refers to any visitor, customer, or user of the Website.
  • “Templates”includes POA templates, appeal templates, checklists, SOP-style documents, bundles, and any downloadable digital files offered on the Website.
  • “Order”means a purchase transaction completed through our checkout/payment system.
  • “Digital Delivery”means access to files via download link(s) after successful payment.

2. What We Provide

AmazonPOA.com sells digital Templates to help sellers structure responses to marketplace issues such as account or listing actions, policy warnings, performance issues, intellectual property complaints, and compliance-related restrictions.

Templates may be delivered in Microsoft Word (.DOCX) and/or PDF (.PDF) format, and bundles may be delivered as multiple files or a ZIP archive. The format(s) included are shown on the product page.

3. Template Use (Reference Only)

All Templates are provided for reference and structure only.

You must edit and customize the Template to match your specific situation, including:

  • the exact violation type and notice reason
  • your facts, dates, processes, and evidence
  • your operational corrective actions and preventive controls

You are solely responsible for ensuring your final submission is:

  • accurate and truthful
  • complete and consistent with your supporting documents
  • appropriate for the marketplace and country where you are submitting it

Templates are designed to be adaptable across marketplaces and regions; however, you must tailor the language and content to the platform and your case.

4. No Guarantee of Outcomes

We do not guarantee reinstatement, approval, reactivation, or any specific result.

Marketplace outcomes depend on factors outside our control, including (but not limited to) platform rules, internal enforcement decisions, evidence quality, account history, and the actions you actually implement.

5. Not Legal Advice / Not Professional Advice

We are not a law firm and do not provide legal advice.

Nothing on this Website or in our Templates should be interpreted as legal advice, compliance certification, or professional representation. Our products are informational resources and editable documents.

If you need legal, tax, or professional advice, consult a qualified professional in your jurisdiction.

6. Independent Resource & Trademark Disclaimer

AmazonPOA.com is an independent resource and is not affiliated with, endorsed by, sponsored by, or approved by Amazon or any other marketplace or its affiliates.

“Amazon” and any other referenced brand names are trademarks of their respective owners. Any references are used for descriptive purposes only.

7. Eligibility & User Responsibility

By using this Website, you confirm that:

  • you are legally able to enter into these Terms in your jurisdiction
  • you will use the Website and Templates for lawful purposes
  • you will not submit false or misleading information to any marketplace

If you are purchasing on behalf of a business, you represent that you have authority to bind that business to these Terms.

8. Orders, Pricing, and Payments

  • Prices are shown on the Website at the time of purchase.
  • Payments must be completed in full before access is granted.
  • Your payment provider may apply currency conversion fees or processing charges.
  • Taxes (if applicable) may be calculated at checkout depending on your region and payment method.

We reserve the right to update pricing, product availability, and product descriptions at any time.

9. Digital Delivery, Access, and Download Responsibility

After successful payment, you will receive access to a download link (on-screen after checkout and/or via email depending on checkout settings).

You are responsible for:

  • downloading your files promptly
  • saving and backing up your files
  • ensuring you have compatible software (Word/Google Docs for DOCX; a PDF reader for PDF)

If you have access issues, contact support:

Email: support@amazonpoa.com

We may request basic order verification details (such as order email, product name, and purchase confirmation) to restore access.

10. Refunds, Cancellations, and Money-Back Guarantee

All products are digital downloads delivered after payment.

Therefore:

  • No refunds
  • No cancellations
  • No returns
  • No money-back guarantee

This applies even if you purchased the wrong item, changed your mind, did not use the files, or did not receive your desired marketplace outcome.

Exception: If a refund is required by applicable law, we will comply with legal requirements.

11. License to Use Templates

When you purchase a Template, you receive a limited, non-exclusive, non-transferable, revocable license to use it for your own personal or business purposes.

You may:

  • download and store the files you purchased
  • edit the Template for your own internal use
  • use the edited content to prepare and submit your own POA/appeal materials

You may not:

  • resell, redistribute, share, forward, sublicense, rent, or “give away” the Template files (in whole or in part)
  • upload the Template to public websites, forums, social media, cloud drives shared publicly, or file-sharing groups
  • create or sell competing templates based on our Templates
  • remove watermarks/ownership notices (if included in a file)
  • claim the Templates as your own original product

If you need team usage or bulk usage terms, contact support before purchase.

12. Acceptable Use (Prohibited Conduct)

You agree not to:

  • use the Website or Templates for fraud, deception, or misrepresentation
  • violate the rights of others, including intellectual property rights
  • attempt to hack, scrape, disrupt, or interfere with the Website, checkout, or delivery systems
  • post or transmit malicious code, spam, or harmful content

We may restrict or terminate access if we believe these Terms are violated.

13. Intellectual Property

The Website content and Templates (including text, formatting, layout, branding, and digital files) are owned by AmazonPOA.com or its licensors and are protected by applicable intellectual property laws.

Purchasing a Template does not transfer ownership of the Template to you.

14. Chargebacks and Payment Disputes

If a chargeback, payment reversal, or dispute is filed after digital delivery, we may suspend access to the purchased files while the dispute is reviewed.

If a dispute is resolved in our favor, access may be restored. If resolved against us, access may remain restricted.

15. Third-Party Services and Links

The Website may rely on third-party services (for example: payment processors, email providers, and hosting services). Their terms and policies may apply.

We may also link to third-party websites for reference. We do not control and are not responsible for third-party content, terms, or practices.

16. Disclaimer of Warranties

To the maximum extent permitted by law:

  • The Website and Templates are provided “as is” and “as available.”
  • We make no warranties that Templates will meet your requirements or produce a specific outcome.
  • We do not warrant that the Website will be uninterrupted, error-free, or free of harmful components.

17. Limitation of Liability

To the maximum extent permitted by law:

  • We are not liable for indirect, incidental, special, consequential, or punitive damages.
  • Our total liability for any claim relating to a Template or the Website will not exceed the amount you paid for the specific product giving rise to the claim.

18. Indemnity

You agree to indemnify and hold harmless AmazonPOA.com from claims, damages, liabilities, losses, and expenses arising from:

  • your use of the Website or Templates
  • any submissions you make to marketplaces using your customized content
  • your violation of these Terms or applicable laws

19. Termination

We may suspend or terminate your access to the Website or purchased downloads if we reasonably believe you have violated these Terms, including unauthorized sharing or resale.

Termination does not limit any other rights or remedies available to us.

20. Changes to These Terms

We may update these Terms from time to time. The “Last updated” date will change when updates are posted.

Your continued use of the Website after changes means you accept the updated Terms.

21. Governing Law & Disputes

These Terms are governed by applicable laws. Any disputes will be handled in courts with proper jurisdiction.

22. Severability

If any part of these Terms is found unenforceable, the remaining provisions will remain in full force and effect.

23. Contact

If you have questions about these Terms:

Email: support@amazonpoa.com