Questions & Answers
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Frequently Asked Questions
What is a POA?
A POA (Plan of Action) is a structured response that explains what went wrong (root cause), what you fixed (corrective actions), and how you will prevent it from happening again (preventive measures).
Are your templates “copy-paste” ready?
No. Our templates are for reference and structure. You must edit and customize them to match your violation type, marketplace, facts, dates, and evidence.
Are you affiliated with Amazon?
No. AmazonPOA.com is an independent resource and is not affiliated with, endorsed by, or sponsored by Amazon or its affiliates.
What file formats will I receive?
Templates are delivered in Microsoft Word (.DOCX) and/or PDF (.PDF) format. Bundles may include multiple files or a ZIP folder. The exact format is listed on each product page.
How do I edit the DOCX template?
You can edit DOCX files using Microsoft Word, Google Docs, LibreOffice, or WPS Office.
I didn’t receive my download link. What should I do?
Email our support team at support@amazonpoa.com with your order email, product name, and any payment confirmation details so we can help restore access.
I bought the wrong template. Can I exchange it?
We don’t offer refunds. If you purchased the wrong template, contact support@amazonpoa.com. We may review your request and provide a solution at our discretion.
Can I resell your templates or use them to create my own template business?
No. Reselling, redistributing, or creating competing templates based on our files is not allowed.
What evidence should I attach with my appeal?
It depends on the violation type. Common evidence includes invoices, supplier authorization (LoA), QC reports, tracking proofs, delivery proofs, and SOP/process records. Our Evidence Checklist Pack helps you organize what to attach.
Do you submit the appeal on my behalf?
No. Customers must submit their appeals through their marketplace portal.
What details do I need for POA Builder?
Typically: Name, Seller Account Name, Mobile Number, Email, and selections for violation type, marketplace, seller model, and evidence available.
What details do I need for POA Builder?
Typically: Name, Seller Account Name, Mobile Number, Email, and selections for violation type, marketplace, seller model, and evidence available.
Is POA Builder a guarantee of reinstatement?
No. POA Builder provides a reference draft that you must review, edit, and submit. Outcomes depend on the marketplace and your evidence/actions.
Can you write a POA with false information?
No. We do not support any misleading or fraudulent submissions. Your final appeal must be truthful and consistent with your evidence.
Do I need a new POA for each marketplace?
Often yes, because policies and wording can differ. Our templates are structured to work across marketplaces, but you should adjust details and tone based on the platform and region.
Is my information safe when I contact support?
We use your contact details to respond and support your order. Please avoid sending unnecessary sensitive personal data.
What should I write in the Root Cause section?
Write the most likely operational reason the issue happened (process gap, supplier control issue, listing governance gap, packaging failure, training gap). Avoid blaming the marketplace or writing emotional messages.
Can I submit a POA in bullet points?
Yes. Many sellers use bullet points for corrective and preventive actions because it’s easier to review. Keep it organized and factual.
What is an Evidence Checklist Pack?
It’s a set of downloadable checklists that helps you prepare and organize documents like invoices, LoA, QC reports, tracking/delivery proofs, and SOP records by violation type.
Can I use the same template again for a different case?
Yes—templates are reusable for your internal use. You must still customize each submission with accurate facts, dates, and actions.
Do you provide phone/WhatsApp support?
Support availability depends on what’s listed on the website at the time. The guaranteed support channel is support@amazonpoa.com.
Do you provide customized templates for my exact ASIN or case?
For a customized draft based on your selections, use POA Builder. If you are purchasing a template, you are responsible for editing it to your exact case.
How should I name and organize attachments?
Use clear labels like “Invoice_1”, “QC_Report”, “Tracking_Proof”, “Supplier_LoA”, and keep them aligned with your POA’s evidence section.
Do you provide “genuine invoices”?
No. We do not create or provide invoices. You must use authentic documents from your business.
Will I get an invoice/receipt for my purchase?
You will typically receive an order confirmation/receipt email based on your checkout settings and payment provider.
I accidentally purchased the same product twice. What should I do?
Contact support@amazonpoa.com immediately with both order details. We will review and may provide a resolution at our discretion.
What do you sell on AmazonPOA.com?
We sell digital POA and appeal templates (plus checklists, SOP/prevention documents, bundles, and email reply drafts) that you can download and customize.
Do you guarantee reinstatement?
No. We do not guarantee reinstatement or any specific outcome. Results depend on the marketplace’s decision, your account history, the corrective actions you implement, and the evidence you provide.
Which marketplaces do you support?
Our templates are designed for sellers across major marketplaces including USA, CA, MX, EU, UK, FR, GER, IN, UAE, SA, TR, and other regions.
Can I edit the PDF?
Some PDFs may be editable depending on the file. However, DOCX (Word) is recommended for easiest editing.
How do downloads work after payment?
After successful payment, you get a download link on-screen (and/or by email depending on checkout settings). Download and save your files for future use.
Do you offer refunds?
No. Because our products are instant digital downloads, all sales are final: no refunds, no cancellations, no money-back guarantee (except where required by law).
Can I share the template with my friend/team?
Your purchase includes a limited license for your own use. You may not resell, redistribute, publicly upload, or share the original files. If you need team/bulk usage, contact support.
Which template should I buy?
Use these quick rules:
- If your account is suspended: choose Account Reinstatement
- If a product/listing is removed: choose Listing Reinstatement
- If it’s shipping/metrics: choose Performance Metrics
- If it’s a complaint about rights/brand: choose IP/Infringement
- If it’s restricted/gated/compliance: choose Restricted/Compliance
Do you provide invoices or supplier documents?
No. We do not provide invoices, LoA/authorization letters, or any documents that must come from your real suppliers or business operations.
What is the POA Builder?
POA Builder is a guided form where you choose your violation type, marketplace, seller model, and the evidence you have. After payment and submission, we prepare a customized POA draft and send it to your email.
When will I receive my POA Builder draft?
Any delivery timeline (if applicable) is shown on the POA Builder page or your order confirmation. For updates, contact support@amazonpoa.com.
Can you review my documents (invoices/LoA/QC) and tell me if they’re valid?
We can provide general formatting guidance, but we do not certify legality/validity or provide legal advice. You are responsible for ensuring your documents are authentic and compliant.
What’s the difference between Corrective Actions and Preventive Measures?
- Corrective actions= what you fixed immediately for the current issue.
- Preventive measures= the long-term controls and SOPs you implement to stop repeat issues.
Will your templates work for every category and product type?
They cover common patterns, but not every niche. If you have a very specific compliance case, consider using a specialized compliance template or POA Builder.
How can I contact you?
For support, access issues, or template guidance:
Email: support@amazonpoa.com
How long should a POA be?
Most effective POAs are clear and structured, often around 1–2 pages (or equivalent length in the portal). The key is clarity, not length.
Should I attach invoices to every appeal?
Only attach what’s relevant. For sourcing/authenticity issues, invoices are commonly important. For performance issues, operational proof and process changes may matter more.
What is an SOP and why does it matter?
An SOP (Standard Operating Procedure) is a documented process your team follows (sourcing checks, inbound inspection, listing review, packaging, shipping). SOPs show the marketplace how you will prevent repeat issues.
My appeal got rejected. What should I do next?
Usually you need to improve one or more areas: clearer root cause, stronger corrective actions, stronger prevention controls, or better evidence organization. Use the template to tighten structure and add measurable prevention steps.
Do you offer templates in other languages?
Most templates are provided in English. If you need another language, contact support to check availability.
What details should I avoid sharing by email?
Avoid sending sensitive personal information that isn’t necessary for support. For order verification, usually your order email, product name, and basic payment confirmation are enough.
Can you provide a supplier LoA (Letter of Authorization) for me?
No. Authorization letters must come from your real supplier/brand relationship. We only provide reference templates/checklists.
What payment methods do you accept?
Accepted methods depend on the payment gateway shown at checkout. You will see available options during payment.
I purchased a bundle. How do I download everything?
Bundles may be delivered as multiple files or a ZIP folder. If you have trouble accessing all items, email support@amazonpoa.com with your order email and bundle name.
Do you store my card details?
No. Card details are processed by third-party payment providers. We do not store full card numbers or CVV on our servers.